The support team at Inflow Technology receives 200+ calls a month on Enterprise PDM related issues. Depending on an issue's repetitiveness, we are starting a series on the top FAQs and we will add new ones on a regular basis. We hope this post will benefit the users and administrators of these applications.
Enterprise PDM - FAQ #1
Question : Why are the EDPM folders blue instead of green ?
Solution : The folders are blue because the user is not logged in to EPDM. In Windows explorer, Select Tools – Work Online.
Enterprise PDM – FAQ #2
Question : User X checked-out a file, left on vacation/out of office. Need access to it …
Solution : Two options to recover the file
#1 – The "Admin" user (Joe can be an admin but this operation will not work under his login, has to login as "Admin") logs in and does a "undo checkout" on the file. If user X was working on this file, he/she will lose any changes made.
#2 – IT admin can login to User X's machine and then the EPDM "Admin" user can check the file into the system.
Enterprise PDM – FAQ #3
Question : Accidentally deleted a drawing from Enterprise, is there a way to get it back?
Solution : Go to the folders properties and select the "Deleted Items" tab, RMB on the file that was deleted, choose "Recover".